Frequently Asked Questions
Q.What types of items do you rent?
A.We offer a wide range of rental items, including tents, tables, chairs, linens, jumper inflatables, waterslides, canopies, and food concession machines. If you have something specific in mind that we do not have on our website, just ask!
Q.How do I make a reservation?
A.The easiest way to make a reservation is online by adding items to your cart and completing the checkout process. If you need help, please give us a call. A non-refundable deposit is required to secure your booking, and full payment is due before delivery.
Q.Do you require a deposit?
A.Yes, the deposit is non-refundable and credited toward the full balance. It can be paid with Credit Card, Zelle (909-993-2304), or Venmo (https://venmo.com/u/partywithusrentalsCH)
Q.What is your cancellation policy?
A.If you cancel the event, we will retain the Non-refundable deposit in a Raincheck (credit), good for one full year toward a future event. Please Note: If you pay the full balance as prepayment, it will be considered as deposit. Therefore, it is highly recommended to only pay the deposit stated. There will be no exceptions. Cancellations after set-up have begun are subject to a 100% cancellation fee.
Q.When do you Deliver & Pickup?
A.Delivery time is determined upon a first-come, first-served basis and the drivers route. However, we will give you a text or call with an ETA the day before. Please let us know your preferred Delivery and Pickup times and we will do our best to accommodate!
Q.Do you have a Delivery & Pickup Fee?
A.Yes, our system automatically calculates the delivery & pickup fee based on the event address. This fee increases the further away from our headquarters. Please call our office for a current quote.
Q.How are Tables & Chairs delivered? Do you offer Setup & Breakdown?
A.Tables and chairs are delivered stacked. It is the responsibility of the customer to set up and breakdown tables and chairs. Set up & breakdown can be added to your order during the checkout process for an additional 15%
Q.What payments do you take?
A.Credit Cards, Cash, Zelle, Venmo. If paying by cash, please have exact change as our drivers do not carry cash. Zelle #: 909-993-2304. Venmo: https://venmo.com/u/partywithusrentalsCH
Q.What happens if the weather is so bad?
A.Our main safety concern is wind. When winds go higher than approx. 15 MPH, Inflatables and Canopies become unsafe regardless of our tie down methods. Delivery and setup are to be determined by management. If you are concerned, please call our office.
Q.What is the process for accepting rented items being delivered?
A.Customers should be available for items to be delivered on the agreed-upon time & date. Please have the driveway & delivery area clean and clear for our truck and dolly to pass. We will ensure the balance has been paid in full, snap a photo of the items delivered, and have the contract signed.
Q.What is the process for returning rented items?
A.Items should be ready to be picked-up on the agreed-upon time & date. We ask that you have them ready for pickup just as they were delivered. If you have any questions about the return process, just ask!
Q.How far in advance should I book?
A.We recommend booking at least 4-6 weeks in advance, especially during peak seasons. However, we can accommodate last-minute requests based on availability.
Q.What about parks? Can I rent an inflatable jumper at a Park?
A.We love setting up at parks but most parks do NOT have electricity. If you want to rent an Inflatable Jumper at a park, you must rent a generator from us or use your own. There are absolutely no refunds on inflatable if your own personal generator stops working for any reason.
Most Parks also REQUIRE Liability Park Insurance. Lucky for you, we offer this under our Park Packages category. Please verify with your park at least 2 weeks in advance. Please ask the park for the specific endorsements they require.
Most Parks also REQUIRE Liability Park Insurance. Lucky for you, we offer this under our Park Packages category. Please verify with your park at least 2 weeks in advance. Please ask the park for the specific endorsements they require.
Q.What happens if items are damaged or lost? Are we responsible for the unit if it gets a tear or damaged in any way?
A.If damage occurs due to failure to follow our safety rules or negligence, you will be responsible for all damages up to and including replacement of the items. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. Our 9% Damage Waiver is HIGHLY RECOMMENDED and covers accidental damage, excluding intentional damage and theft.
Q.Can I pick up the items myself?
A.
Yes, you can pick up items from our location, but we require that you have the appropriate vehicle for transport, a photo ID on file, and opt into the 9% Damage Waiver. We'll provide you with handling instructions. Please call us for any questions
Q.Can you accommodate special requests or customizations?
A.
Absolutely! We are happy to accommodate special requests or customizations for decor and setups. Just let us know what you have in mind, and we’ll do our best to make it happen.
